Extracted 24OCT2011 from http://tinyurl.com/3vpl3q2
In order to help develop and maintain the partnership and the relationships, I suggest developing guiding principles that support the relationship and focus on mutually beneficial objectives. These guiding principles would support the missions of each of the partners and would provide the basis for the long term objectives. The long term objectives would then provide the guidelines for effective and mutually beneficial service levels. These service levels would be mutual to all partners within the relationship. In order to support the pro-active partnership, I suggest that the Service Level Agreements and Key Performance Indicators be mutual across all members of the partnership.