Extracted 20OCT2011 from http://tinyurl.com/3hr6u6m
The past years, offshore suppliers have moved up the value chain and moved into value added services, such as consulting and end-to-end IT services. The expectation is that this trend will continue.
Most offshoring arrangements are based on outsourcing a project or a process. A buyer from Europe describes a project or process and outsources this to an offshore vendor who executes it. I believe that this way of working is the main reason why offshoring is often difficult and causes problems. The starting point for those problems lies in the black box approach of outsourcing... "The future of outsourcing is people... talent... global staffing"